Shipping Policy

How Our Orders Ship

House of Noble Design curates goods from independent, primarily US-based partner brands. Each item ships directly from the brand that makes it. If your order contains items from more than one brand, it will arrive in separate packages, on separate tracking numbers, and often on different days. You are never charged extra for a split shipment.

Processing Time

Orders are processed Monday–Friday, excluding US holidays. Most items are prepared and released to the carrier within 1–3 business days of payment. Made-to-order, custom, and upholstered pieces may require 1–4 weeks before shipping; the estimate is noted on the product page. Orders placed after 12:00 p.m. ET on Friday begin processing the next business day.

Delivery Estimates

• Standard (contiguous US): 3–8 business days in transit after processing.
• Expedited (where offered): 2–3 business days in transit.
• Oversized / freight items: 7–21 business days; the carrier contacts you to schedule a delivery window.
• Alaska, Hawaii, US territories, APO/FPO: additional time and surcharges may apply; some oversized items cannot be shipped to these addresses.

All timeframes are estimates, not guarantees. Carrier delays, severe weather, supplier stock issues, and peak holiday volume can extend delivery.

Shipping Rates

Shipping is calculated at checkout based on the item, its weight and dimensions, and your destination. Any promotional free-shipping threshold is applied automatically and is shown before you pay. Freight, white-glove, and liftgate services are quoted separately when required.

Freight & Oversized Delivery

Large furniture ships by freight carrier to curbside unless white-glove service is purchased. The carrier will call to arrange delivery — an adult 18 or older must be present to inspect and sign for the shipment. Please note any visible carton damage on the delivery receipt before signing and photograph it immediately; signing "clear" for a damaged shipment can void a freight claim. Redelivery or storage fees charged by the carrier for missed appointments are the customer's responsibility.

Tracking

A confirmation email is sent when your order is placed and a shipping notification with tracking is sent as each package leaves the supplier. Tracking can take up to 24–48 hours to display carrier scans. If you have not received tracking within 5 business days, contact us.

Addresses & Address Errors

Please verify your shipping address at checkout. We cannot ship to PO boxes for oversized items. Address changes can only be made before the item is released to the carrier — email us immediately. Packages returned as undeliverable due to an incorrect address will be refunded less outbound shipping, return freight, and any restocking fee.

Lost, Delayed & Stolen Packages

Title and risk of loss pass to you upon the carrier's delivery scan. If tracking shows no movement for 7 consecutive business days, or shows delivered but you did not receive the package, notify us within 7 days so we can open a carrier trace on your behalf. Carriers typically require 8–15 business days to resolve a trace. We are not responsible for packages stolen after a confirmed delivery, though we will assist with claims and documentation.

Damaged Shipments

Inspect every delivery on arrival. Report damage within 48 hours with photos of the product, the packaging, and the shipping label. See our Return & Refund Policy for resolution options.

Backorders & Out-of-Stock Items

Supplier inventory changes frequently. If an item becomes unavailable after you order, we will contact you to offer a comparable substitute, a backorder with an estimated date, or a full refund for that line item.

International Orders

Most partner brands ship within the United States only. Where international shipping is available at checkout, the recipient is the importer of record and is responsible for all duties, taxes, and customs brokerage fees, which are not included in the price or shipping charge. Refused international parcels are refunded less all shipping and customs costs incurred.

Contact

Noble Design Company LLC · Braselton, Georgia
nobledesignco22@gmail.com · (470) 981-0055