Return & Refund Policy

Overview

Products sold by House of Noble Design (operated by Noble Design Company LLC) are fulfilled by our vetted partner brands and suppliers. Because each item ships directly from the brand that makes it, returns are processed through us and then routed to the originating supplier. Please read this policy in full before requesting a return.

Return Window

You may request a return within 30 days of the delivery date. Requests received after 30 days cannot be accepted. All returns require prior authorization — items shipped back without an authorization number will be refused and no refund will be issued.

Eligibility

To be eligible for a return, an item must be:

• Unused, unwashed, and in the same condition in which it was received;
• In its original packaging with all tags, manuals, hardware, and accessories;
• Accompanied by proof of purchase (order number or receipt).

The following are final sale and cannot be returned:

• Custom, made-to-order, personalized, or monogrammed items;
• Clearance, sample-sale, and items marked "Final Sale";
• Perishable goods, candles that have been burned, and consumables;
• Personal care, bath, and intimate goods once opened;
• Digital products, gift cards, and service deposits or bookings;
• Assembled, installed, or modified furniture.

How to Start a Return

1. Email nobledesignco22@gmail.com with your order number, the item(s) you wish to return, and the reason.
2. Include photographs if the item arrived damaged, defective, or incorrect.
3. We will confirm eligibility with the supplier and send you a Return Merchandise Authorization (RMA) number and the correct return address within 2–3 business days.
4. Ship the item back within 7 days of receiving your RMA, with the RMA number clearly marked on the outside of the package. Use a trackable service.

Return Shipping Costs

Return shipping is the responsibility of the customer for change-of-mind, fit, color, or "no longer needed" returns. Original shipping charges are non-refundable. We cover return shipping and issue a full refund when the item arrived damaged, defective, or was not the item you ordered.

Some supplier brands charge a restocking fee of up to 20% on returned merchandise, and up to 25% on oversized or freight items. If a restocking fee applies to your order, we will tell you in writing before you ship anything back.

Refunds

Once the returned item is received and inspected by the supplier, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days of inspection, less any return shipping or restocking fees. Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.

Items returned in used, damaged, incomplete, or non-original-packaging condition may receive a partial refund or be declined at the supplier's discretion.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Report any damage, defect, missing piece, or wrong item within 48 hours of delivery with clear photos of the item, the damage, and the outer shipping carton. Claims submitted after 48 hours may be denied by the carrier or supplier. Approved claims are resolved with a free replacement, a replacement part, or a full refund including shipping — your choice where the supplier allows it.

Exchanges

Because inventory is held by individual supplier brands, we do not process direct exchanges. To obtain a different item, size, or finish, return the original item for a refund and place a new order.

Order Cancellations

Orders may be cancelled without charge if the request is received before the supplier releases the item to the carrier — generally within 12 hours of purchase. Once an item has shipped, the cancellation becomes a standard return and this policy applies.

Refused & Undeliverable Shipments

Packages refused at delivery, or returned to the supplier because of an incorrect or incomplete address supplied at checkout, are treated as change-of-mind returns. Outbound shipping, return freight, and any applicable restocking fee will be deducted from the refund.

Services, Deposits & Memberships

Styling and organization service deposits reserve your project date and are non-refundable, but may be transferred once to a new date with at least 7 days' notice. Memberships may be cancelled at any time; access continues through the end of the paid billing period and partial months are not refunded. Gift cards are non-refundable and do not expire.

Contact

Noble Design Company LLC · Braselton, Georgia
nobledesignco22@gmail.com · (470) 981-0055

See also our Shipping Policy and Privacy Policy.